Which parts of Mumbai do you cover for on-site visits?
We cover all of Mumbai and Navi Mumbai — Andheri, BKC, Lower Parel, Navi Mumbai, Thane, South Mumbai and the suburbs. On-site visits are part of every AMC plan, and we schedule them around your working hours so your team is never interrupted.
How quickly do you respond on an AMC?
Our standard response SLA is 4 working hours for critical issues. Business plan clients get same-day on-site attendance, and Premium adds 24×7 escalation for anything that stops your operations.
Do you provide GST invoices and manufacturer warranty?
Always. Every order comes with a proper GST tax invoice and genuine manufacturer warranty — never parallel imports or grey-market stock. We register your warranty where the manufacturer allows it, so claims stay straightforward.
Can you handle bulk laptop and desktop orders?
Yes — bulk and multi-location rollouts are a core part of what we do. We handle imaging, asset tagging, user handover and a single consolidated invoice, so your finance team gets one clean document instead of twenty.
What does an annual maintenance contract include?
Unlimited support calls, scheduled preventive visits, OS and patch updates, antivirus management, printer and peripheral support, plus priority parts replacement. Labour and travel are covered — you only pay for replacement parts, and those are quoted before we proceed.
Do you help migrate email to Microsoft 365 or Google Workspace?
We do. That covers domain setup, mailbox migration with history intact, OneDrive or Drive file moves, Teams or Meet rollout, and a short handover session for your staff so nobody is guessing on day one.